Information We Collect
Personal details you provide to request a consultation, subscribe to updates, or contact us, like name, email, company, and phone number.
How we handle your personal information
We are committed to protecting your privacy and being transparent about the data we collect and why. This policy applies to information collected through our website and contact channels.
How We Use It
To respond to inquiries, deliver services, improve our website, send relevant information, and maintain security of our systems.
Your Rights
You can request access, correction, or deletion of personal information and ask us not to send marketing communications.
Policy details
Jurisdiction, retention, and data residency
DataClyve operates under Canadian privacy law (PIPEDA) for personal data collected in Canada and observes applicable international requirements such as GDPR for EU data subjects. We retain data only as necessary for the purpose collected and use secure data centers in Canada and the United States with strong safeguards for cross-border processing.
Governing jurisdiction
Our privacy practices are based on Canadian privacy standards under PIPEDA. When we process European personal data, we also respect GDPR rights and safeguards.
Retention periods
We keep contact and inquiry records for up to 24 months unless you ask us to delete them sooner. Usage analytics are retained in anonymized form for up to 13 months, and contractual or service records are retained as required by applicable law.
Data storage location
Personal data is hosted in secure facilities located in Canada, with some processing and backups in the United States under strict contractual and technical safeguards.
What we collect
Personal data we may gather
We collect information that helps us respond to your request and provides a better website experience. We only collect what is necessary for the purpose stated at the time of collection.
- Contact details: name, email address, phone number, company name, and business role.
- Communication data: messages you send through our forms or email, and any information you provide during discussions.
- Usage data: anonymous site activity such as pages visited, browser type, referring pages, and session duration.
Cookies and tracking: We use cookies and similar technologies to provide essential website functionality, analyze usage, and improve the site. We do not use cookies to identify you personally unless you choose to provide your information.
Third-party services: This site may use trusted service providers for analytics, email delivery, and customer contact. These providers may process data on our behalf under strict confidentiality and security standards.
Security: We protect personal information with industry standard safeguards, including access controls, encryption best practices, and regular review of our systems.
Data use and sharing
Why we process personal data
Service delivery
To respond to your inquiry, call you back, and provide information about our managed IT, cloud, database, and AI services.
Operational improvements
To refine our website, improve messaging, and deliver a more useful experience for prospective clients.
Legal compliance
To comply with applicable laws, prevent fraud, and maintain the security of our systems and communications.
Your privacy choices
Your rights and how to reach us
If you would like to review, update, or delete the personal information we hold about you, contact us at any time.
Access
Request a copy of the personal information we maintain about you.
Correction
Ask us to update inaccurate or incomplete data.
Deletion
Request removal of personal information when it is no longer needed for the purpose it was collected.